Refund policy
Refund & Return Policy
At Modern Labs, we are committed to providing high-quality medical-grade skincare and wellness products. Due to the nature of our products and for the safety and protection of our customers, all sales are final.
Returns
We do not accept returns or exchanges on any products once an order has been placed.
Refunds
We do not offer refunds for any purchases, including products purchased through our website or at any Modern Aesthetics & Wellness location.
Damaged or Incorrect Orders
If you receive a product that is damaged during shipping or you receive the wrong item, please contact us within 24 hours of delivery at info@ModernAestheticsmd.com with your order number and photos of the product and packaging. We will review your claim and, if approved, provide a replacement for the damaged or incorrect item.
Questions
If you have any questions regarding your order or this policy, please contact our customer support team before placing your order.
By completing your purchase on ModernLabsMD.com, you acknowledge and agree to this Refund & Return Policy.